Logo Convotherm Logo Enodis
Service > Tips & Tricks > Technology Questions
Home
Product / Technic
Product Overview
Panel Controls
Highlights
Plate Banquet System
Cook & Chill
Plate Banquet System
Special Solutions
Software Solutions
Service
Downloads
Technical Documentation
Brochures
Recipes for Everyone
Planner
Tips&Tricks
Link
Company
All about us
Innovations
Philosophy
References
Trade Show / Workshop
Trade Show Schedule
Workshop Schedule
Press / News
Press Releases
CONVO-Corner
Contact
Route
Distributors
Contact form
Contact Partner
Buying department / Supplier
Best Price Market
Imprint
Deutsch
English
polski
chinesisch

Tips & Tricks - Technology Questions


My Convotherm OS does not respond to the controls anymore (no reaction).

Press the On/Off button for 5 seconds, this will automatically initiate a restart of the software, i.e. the software will be reloaded and your Convotherm will be ready to use again.

[ Back to top ]


How long will Convotherm continue to stock replacement parts for these units?

Because of the uniquely long service life of these units, Convotherm will continue to stock parts for old units for a period of up to 24 years. This in-house stock includes every electric or electromechanical replacement part for every unit version which was ever built!!!

If a replacement part is ordered before 12 o'clock noon, we are able to ship the order anywhere across Europe so that it arrives at the customer's location on the next day.

For Convotherm – this is the natural way to handle valued customers!

[ Back to top ]


What cleaning agents should I use on my the CONVOTHERM's cooking space surfaces?

Basically you should avoid using cleaning products which have not been recommended for cleaning your combi steamer by CONVOTHERM. For these units, Convotherm recommends its own cleaner, Convoclean new, which has been specially developed for this purpose (for light cleaning – registration free !!!!  ) or Convoclean forte ( for normal to heavy soiling ). Only by using original Convotherm cleaning products can you be sure that maximum cleaning results are achieved with the least possible surface wear and also guarantee the best possible safety for your Convotherm.

Note : When other cleaners are used, irreparable damage is possible.

[ Back to top ]


How long is the service life of a CONVOTHERM?

Presuming the unit is properly cared for, the unique high quality built into the CONVOTHERM combi steamer gives it a service life span of 17 years; this is routine for us.

[ Back to top ]


My display shows the message E 01 (water shortage).

Open the inlet water tap that supplies your combi steamer. If this does not cause the error message to disappear, you may nonetheless continue to use the unit in emergency mode (which, by the way, is possible for all other error messages too) until a service technician can remedy the fault.

[ Back to top ]


Can I decalcify my CONVOTHERM by myself?

Basically it is possible for you to decalcify your Convotherm combi steamer by yourself, however, this is not recommended because there are various hazards (chemical burns...) associated with this process.



[ Back to top ]


[ Archives ]